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Returns warranty

Returns warranty

Here you will find many products that will help preserve the natural beauty that nature has given you. Ecologically safe goods not tested on animals.

Returning an item
If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 14 days of receipt.

All packaging and/or cellophane wrapping and tamper resistant seals must be intact; otherwise the item will be considered unfit for re-sale and will not be accepted by our returns department.

To ensure we process your return and refund as quickly as possible, please follow the procedure below.

For returns, please e-mail contact FlamingoStep8@gmail.com to notify us of your intent to return. Your e-mail should contain your order number and a full explanation of your reason for returning the goods.

We will then e-mail you with a Returns Authorisation Number.

Goods must be in their original packaging with any seals intact and in an unused and re-saleable condition.
Re-package the parcel using strong packaging and ensure it is sealed securely to avoid damage during transit. Please enclose your dispatch note/receipt within the parcel.
Please pay the appropriate shipping costs and return the parcel to the address (Please return with your national postal service).
Request a proof of postage (we will not be liable for lost returns).
Any underpaid returns may not be delivered to us and therefore will not be processed.

Please note, we will only reimburse the cost of the products and not any return postage or original shipping fees (if charged).

Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of https://gentle-skincare.com.